WI Consumer Protection Investigates Good Feet Store

By: NBC 15
By: NBC 15

A Wisconsin company is being referred to the justice department because of complaints over false advertising.

The Good Feet Store advertises that using their product can help correct painful feet, leg, and back problems.

Consumer Protection says those ads promise more than they provide.

The company has outlets in Madison, Milwaukee, Appleton, Eau Claire, Green Bay, Wausau, West Allis and Menomonee Falls.

Consumer Protection has received 41 complaints. Sixteen of those customer complaints say their painful feet even got worse after wearing the Good Feet Store's inserts. Some customers were also upset to learn about the company's no refund policy.

Bill Kinney was one of those customers. “I can't believe that they are still in business because how many people in Madison sell something and there is no refunds, or exchanges. Nobody.”

Laura Welch also tried the products. “They accuse you of not trying, not wearing them the right way, you're problems are beyond what they can do, although in the beginning they tell you they can fix your back problems.”

The vice president of the Good Feet Store Amie Dettmann wrote in a statement: “We are not a health care provider, and we do not purport to diagnose or prescribe a course of treatment for any medical condition. Nor can we, or any health care professional guarantee a cure from any condition.”

The company's vice president goes on to say that the 41 complaints collected over the course of five years only represent a small percentage of the more than 125,000 customers they have served in Wisconsin in that time.

Consumer Protection has passed the allegations on to the Department of Justice, who will decide if the company misled customers and if they need to pay any fines.

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