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Charter, TDS Services Slowed

Wednesday, May 21, 2008 --- 5 p.m.

Press release from Charter Communications:

MADISON, WISCONSIN – Charter Communications has been able to restore Internet service to Wisconsin customers by re-routing its data traffic to new fiber optic lines, a Charter company spokesperson stated this afternoon.

“Total repairs and full service restoration is not expected until later this evening,” stated Jessie Hlad, Charter’s Wisconsin Communications Manager.

“Until complete repairs are finalized, some customers may experience slower Internet speeds, but no one is completely off-line as a result of the fiber damage any longer,” Hlad stated. The damaged fiber lines have affected service and speeds throughout areas of Wisconsin, northern Illinois and southeastern Minnesota.

The outage originated with a third-party network provider who sustained damage to their network and began around 8AM today. Repairs are continuing with complete restoration estimated by 8pm this evening. Video and telephone services provided by Charter were not affected by this outage.

A total number of Internet customers affected by the outage is not fully known at this time.

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Wednesday, May 21, 2008 --- 2:55 p.m.

MADISON -- A crew digging in a construction site in the Chicago area cut a fiber line this morning, causing major Internet service delays for subscribers of TDS and Charter Communications, among others. The line was cut before 8 a.m. this morning.

Affected areas included parts of Wisconsin, northern Illinois and southeastern Minnesota. According to a press release from Charter, customers may experience slow speeds, intermittent access problems or be without Internet access altogether.

Repairs are underway to reestablish Internet service for all those impacted. No estimate for complete restoration of service is available at this time. No video or telephone services provided by Charter are affected by the outage.


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