Top 10 Consumer Complaints for 2007 Announced

Tuesday, September 23, 2008 --- 3:50 p.m.

The National Association of Attorneys General (NAAG) has announced the Top 10 consumer complaints for 2007. Debt collection complaints topped the list, climbing one spot from last year’s list. Auto sales also moved up a spot to number two, while 2006’s top complaint, home repair and construction, dropped to number three.

Telecommunications, slamming, and cramming remained the fourth most common complaint, and general automotive complaints moved up one spot to number five. Telemarketing and Do-Not-Call complaints dropped to number six, while financial and investment-related complaints (seven) appeared in the top ten for the first time since 2005.

The top ten consumer complaints of 2007 were:

1) Debt Collection

2) Auto Sales

3) Home Repair/Construction

4) Telecommunications/Slamming/Cramming

5) Automotive (General)

6) Telemarketing/Do-Not-Call

7) Financial/Investments

8) Retail Sales

9) Internet Goods and Services

10) Contests/Sweepstakes/Prize Promotion

The results are based on an informal nationwide survey conducted by the National Association of Attorneys General.

Consumers are encouraged to contact the Department of Agriculture, Trade & Consumer Protection (DATCP) at 1-800-422-7128 with general consumer complaints (auto repairs, pyramid schemes, investment opportunities, telemarketing fraud, Internet fraud, landlord/tenant, sweepstakes, travel scams, etc.). Consumers can also call DATCP to find out if there are any complaints against a company.

Attorney General J.B. Van Hollen serves as the Chairman of the Midwestern Region of the National Association of Attorneys General. Founded in 1907, the National Association of Attorneys General serves as a key resource to assist Attorneys General and their staffs to respond effectively to emerging state and federal legal issues. In his role as Chairman of the Midwestern Region Van Hollen also serves as a member of the Executive Committee of NAAG.


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