POSTED: Wednesday, March 17, 2010 --- 5:25 p.m.

It's often said change isn't easy.

For the second time in two months the Dane county 911 center finds itself in the middle of a fight.

The latest change proposed is a law enforcement call taking protocol.

For example, every time a call taker gets a noise complaint he or she has a set list of questions to ask to get information for the responding officers.

The idea is that every time a law enforcement situation comes up the call taker asks those specific questions like they do now for medical or fire calls.

Center director John Dejung says it could be the difference between life and death.

But Dejung is running into objections from the 911 center board.

Some of the members say people in local law enforcement need time to research and give more input before a system is chosen.

Madison Police Lieutenant Carl Strasburg is Chair of the Operating Practices Board. He says, "We've heard from them this system, the pro QA meets their needs but we're not convinced in the law enforcement field that it meets our needs and we need to have time to explore that more and explore other options again so the right thing is done."

Dejung says, "I've done that homework already. We're ready to move forward. I propose that they give me feedback by May and they're not promising to do that."

The board is committed to giving a recommendation as soon as possible but Dejung and County Executive Kathleen Falk say this has been on the table for more than a year and they want to move forward now.

The last fight between these two groups ended up in court where a judge is still looking into whether the county executive can order this kind of change without approval of the board.

There are some numbers in for the last major change to the center, a new non emergency automated answering system. It's already twice as efficient as predicted.

According to a report to the 911 Center Board today in the month auto attendant has been up and running more than 20-percent of the calls handled by the new system have been steered away from dispatchers.

That's 2700 calls which allows dispatchers to focus on emergencies.

Dejung says dispatchers are processing calls as fast or faster than ever before.