Published: Tuesday, Oct. 29, 2013 --- 8:45 p.m.
We're now into week five with the new health insurance marketplace, but the glitches are far from figured out.
At the Job Center in Madison, application counselors from the nonprofit health care clinic, Access Community Health Center, are helping people fill out applications to enroll.
Most only made it to the security questions, others couldn't even get past the log in page on Tuesday.
"Everyday it ends up being one issue after another," said Nadine Ford with Access Community Health Center. "We find for some people, being able to verify their identity was a very big issue the first two weeks of enrollment. That's gotten better. People are able to get through the system when it's working. Now I think the main issue is having the accurate eligibility results for the individuals and then taking them to the actual marketplace so they can shop for those plans."
For example, Ford says one woman has come in to get help five times. "And she's stuck on being able to review her eligibility. After completing the application four times now, we actually were able to get her some results, but we don't agree with those results. So we're also going to be following up with her to make sure she gets insurance that she needs."
The Access Community Health Center will be helping people enroll in a plan at the Job Center Mon.-Fri from 8-4p.m. and that goes until the deadline on March 31.