NBC15 WMTV | Madison, WI | News, Weather, Sports

Charter to go all-digital, many customers will need to make switch


Charter cable is making the transition to a fully digital cable provider.

"Folks are going to be seeing a lot of the lady in blue here," said Tori Tomashaarstick, a Charter Retail Manager.

"The forced tune that that tells them that their areas will be cutting very soon and they need to get their equipment so she'll be a very familiar face," said Tomashaarstick.

She is referring to a screen that will appear when Charter customers turn on their TVs over the next few months. A prompt will let viewers know how they can make the switch to all-digital cable.

"What that means is we're changing the technology and upgrading the customer's technology. We're giving them access to more than 200 high definition channels -- with the upgrade they get more than 10,000 on-demand offerings," said Kim Haas, a Charter Regional Communications Director.

The switch will mean some changes for our other NBC 15 channels. In Madison, Weather Nation will be on channel 192 and Antenna TV will be on 193. For other charter areas, we'll have the updated channels on our website, under nbc15.com's "weather" and "find it" tabs.

Some people already have one or two digital boxes, but the switch means every TV in your home will need a digital box to watch TV. The days of simply plugging into the wall for cable are coming to an end.

There will be a monthly fee associated with each digital box, but Charter is offering some ways to combat the fees.

"We have promotional offers in place to move customers to the all digital platform so they can quality for free box offers fora year. If they want additional boxes, they can rent those for $6.99 a month," said Haas.

You can install the boxes yourself, or pay a fee and have a technician install them.

After plugging in a few cords to install the box, you have to call and activate it.

NBC 15 ran into one customer who says the ease of installation means he won't need his son's help to get his digital box ready.

"Much easier than I thought," said Joe Ploch, a Charter Customer from Stoughton.

"I don't think I'll need him, but he's still my safety net," said Ploch.

You can stop into your local charter store or call 1-888-GET-CHARTER to find out how many you need and acquire the boxes.

When you need to make the switch depends on where you live. Charter will reach out to you about the deadline in your area, but if you'd like to plan ahead, you can visit charter.com digital now for the details.


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