Elderly couple has troubles with cremation services

Posted, Monday August 3, 2014 --- 5:29 p.m.

They tried to plan ahead but were left feeling way behind. An elderly couple in Beloit says planning for death has caused them a lot of stress. The couple says they couldn't reach any of the numbers they were given for cremation services they signed up for.

About a year and a half ago Edna and Don Hajek, signed up for a cremation plan. Now, having dished out about $3,000 they say they can't get a hold of the company.

Don and Edna say they decided to figure their arrangements out early

"That comes out of his social security check every month," says Edna.

But a call 5 days ago to check their balance left them with much more to figure out. Every number given to them was either coming up disconnected, or out of service.

"I don't want to lose the money, did I make a good investment, should I continue paying or not?"

The couple says they signed up through Neptune Society out of Waukesha, and were even sent urns and polished wooden boxes.

"Got everything but you can't get hold of the people."

So after calling the Better Business Bureau and hitting another dead end, they called us.

"What are we supposed to do? If my husband or I should pass away today and we can't get a hold of this cremation company what are you supposed to do? Pay someone else?"

So we called our news partners in Milwaukee, they went to the location given and found this sign, saying the company has consolidated.

"If they've changed their phone numbers or gone out of business they should have let us know," says Edna.

The couple says their happy to know they're still covered, but say short of actually diving the hour plus to Waukesha, they might have never figured out they still had coverage.

We did speak with the new funeral home that has taken over Neptune's services, it's called Schramka Funeral Home. They say they've taken over all of the pre contracts but are not offering new ones.

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