Fort Community Credit Union targeted by phone scam

By: Max Hess - Email
By: Max Hess - Email

Posted Friday, March 7, 2014 --- 5:15 p.m.

Sue Johnson, Senior Vice President of Operations at the Fort Community Credit Union, says the bank has been targeted by a phone scam.

Customers and non-customers have been receiving phone calls with automated messages, telling them that their credit card had been compromised.

They are then prompted to enter confidential information, such as their card number and pin.

Johnson said this is a scam, and that people who receive the phone call should not react.

About 100 of the bank's approximate 17,000 customers have already been affected, but Johnson says the FCCU's fraud department caught on quickly.

They are now working with law enforcement and their insurance company Cuna Mutual to resolve the issue.

FCCU customers have "zero liability", according to Johnson.

She also said scams like this happen to all financial institutions, usually once every three years.

Johnson reiterated that banks will never ask customers for that type of information over the phone.

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