Posted Thursday, December 9, 2010 --- 10:47 a.m.
Stoughton Hospital has announced that Press Ganey Associates, Inc. has named it a 2010 Partner of Choice Award Winner. Press Ganey currently partners with more than 10,000 health care facilities—including 50% of U.S. hospitals—to measure and improve the quality of their care. The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. The Partner of Choice Award is reserved for those who've achieved the seemingly unachievable—attaining scores in the 90th percentile or above in the last reporting period for their patient, physician, and employee surveys. Stoughton Hospital is one of just five Press Ganey facilities to receive this honor in 2010.
Stoughton Hospital received the award at Press Ganey’s recent 2010 National Conference which was attended by more than 2,300 people and held at the Orlando World Center Marriot Resort in Orlando, FL.
Richard B. Siegrist Jr., CEO of Press Ganey, noted, "We are proud to partner with Stoughton Hospital. Achieving these remarkable scores for all three of their most important constituents is no easy task. Their efforts benefit patients in the Stoughton area and lead to improved quality of health care delivery."
Upon receiving the award, Stoughton Hospital President & CEO Terry Brenny stated the following, “Stoughton Hospital embraces the principles of continuous performance improvement in our efforts to fulfill our mission of providing safe, quality health care with exceptional personalized service to Stoughton area patients and their families. What may have differentiated our approach from some of our peers is that while our resolve to pursue enduring excellence was administratively inspired, it was in fact, and still is to this day, primarily employee driven. It is a bottom-up approach as much as it is top-down.”
Stoughton Hospital administrators attribute the hospital’s success to their Excellence Together program which the hospital initiated in 2005. The program is driven by seven teams made up of more than 70 employees from every department. The majority of the teams are chaired by front-line employees, not department managers. These teams are empowered to guide and direct the hospital’s efforts related to Customer Service, Employee Satisfaction, Physician Satisfaction, Standards of Performance, Communication, Measurement and Leadership Development.
This is the second award Stoughton Hospital has received in 2010. Earlier this year, the hospital was recognized with the 2010 Wisconsin Forward Award – Mastery Achievement.