Posted Monday, February 9, 2009 --- 4:55 p.m.
Release from the WI Department of Transportation:
Division of Motor Vehicles (DMV) customer service centers and phone centers throughout Wisconsin will be closed for business on Monday (Feb. 16, 2009), Presidents' Day, so that all front-line customer service representatives may receive technical process and procedural updates and training.
Although staff at DMV phone centers will be in training and unable to take calls, DMV’s automated phone system will remain available so that motorists can still make road test appointments and have access to recorded information. Many services do not require a visit to a service center and are available online at: www.wisconsindmv.gov
DMV conducts regional training sessions to minimize employee travel and to provide more training time at reduced costs to the division, according to Kristina Boardman, director of the DMV’s Bureau of Field Services. “Ongoing staff training is essential to keep up with changes in technology, policies and procedures,” Boardman said. “It helps us meet our primary goal – providing customer services that are as consistent and efficient as possible.” She indicated that Feb.16th was selected for the statewide training because it is a federal holiday, which typically reduces the number of customers visiting service centers.