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Madison Water Utility warns customers about men posing as employees

Posted Tuesday, August 20, 2013 --- 1:04 p.m.

The Madison Water Utility is once again warning customers about a scam similar to one reported in the past.

The utility received an e-mail from a customer Tuesday morning who said he'd been approached by two men claiming to be utility employees. The customer said the men demanded immediate payment for a new water meter surcharge.

The customer says they even pulled a large tool out of their trunk and threatened to turn off his water if he didn't pay. The customer ended up handing over $250.

The utility stresses that these men are not Madison Water Utility employees, and the case has been turned over to police.

According to the victim, the men were driving a white, four-door sedan. It had some type of lettering on the side that looked like official City of Madison or Madison Water Utility lettering.

The men also had some lettering or a logo on their shirt lapels.

The utility reminds customers that there is no charge for the new Project H2O meters. Utility employees always carry a photo ID and drive Madison Water Utility vehicles. Crews in the field never take money directly from customers.

If you are approached by someone claiming to be with the utility who demands money, call police.


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