Do You Know What to do in a Water Emergency at Home?

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You may think it will never happen to you but in reality, most homeowners are going to have a plumbing emergency at one time or another. When it does happen to you, it’s almost guaranteed to happen at the worst possible time. Water leaking from a pipe onto your floors or filling your basement can bring on sheer panic as the damage costs are climbing every second. Do you know what steps to take to limit the damage?

“Other than trying to stay calm, we like you to try and contain the water,” said Ashley Kleven, Business Manager at HJ Pertzborn Plumbing and Fire Protection. “If you have a leak behind the toilet for example, get a bucket or bowl and put it under there to try and collect the water so it stays off the floor. If you have a pipe that’s leaking, possibly spraying all over the floor, you can grab a towel and drape it over the pipe to help contain the water so it’s going down into a certain area and not everywhere.”

Last winter during the extreme cold, plumbing companies like HJ Pertzborn had an unusual number of calls for burst or frozen pipes. Because of that many homeowners learned the hard way how to turn off the water once it was leaking. That is step two of the process.
“Once you contain the water definitely try to turn off the isolation valves that are located close to the place where the leak is located,” Kleven said. “Under the sink, behind the toilet are good places to know where these valves are. If that doesn’t seem to help you can turn off the main water to your home.”

You and every adult in the household should be familiar with where these water shut off valves are located.

“You would be surprised how many people just don’t know how to turn off the source of water in their home,” Kleven explained. “It’s something you definitely do need to know because you may be the only one home when the emergency happens with nobody to help you.”

Finally call HJ Pertzborn Plumbing and Fire Protection for emergency assistance and helpful guidance until the plumber can arrive. Having your plumbing specialist already programmed into your phone ready for an emergency is a great next step. You don’t have extra time in an emergency to look for the number.

For more information check out or call 608-256-3900.