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MGE warns of scammers targeting customers

(NBC15)
Published: Oct. 26, 2018 at 3:14 PM CDT
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Madison Gas and Electric (MGE) said its been receiving reports from customers claiming to be contacted by MGE over the phone and demanding payment.

MGE said this is a scam. The scammers pose as a representative from MGE and threaten without payment the company will disconnect service within the hour.

A spokesperson with MGE said the scammers have primarily targeted businesses.

The company warns the impostors are sophisticated and are able to manipulate caller ID to make it look like it's coming from MGE.

MGE said Thursday it received roughly 30 calls from customers about the scam, and additional customers called Friday to report.

The company put out a release telling customers it will never call and demand immediate payment, and it will never threaten to disconnect service within an hour.

If you receive a call or are worried about a potential scam MGE has published the following suggestions:

•Hanging up and calling our customer service number, 608-252-7222, if someone calls claiming to represent MGE and demands immediate payment or personal information.

•Don’t call a number given to you. Phone numbers can be manipulated to appear as though you’re calling MGE. Only call the MGE customer service number, 608-252-7222.

•Never give out personal information like social security numbers, credit card or banking information or account numbers during an unsolicited call.

•Never allow anyone into your business or home for an unannounced visit to check your meter, electrical wiring, natural gas pipes or your appliances unless you have a scheduled appointment or are aware of a confirmed problem. Always ask for identification. All MGE employees carry ID. If you’re not sure, call our customer service number, 608-252-7222, and ask if an employee is supposed to be at your home.

•Share this information with employees and business associates.

• Call the Wisconsin Department of Agriculture, Trade and Consumer Protection, 1-800-422-7128 to report an attempted scam.

• If you suffer a financial loss as a result of scam activity, contact the police.