Robocalls and scam calls dramatically increase

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DANE COUNTY, Wis. (WMTV) -- Robocalls and scam calls are getting out of hand. Last year, the Federal Trade Commission saw a 2.5 million increase in number of robocall and scam complaints.

Michelle Reinen, director of the Bureau of Consumer Protection in Wisconsin says these calls are getting more and more aggressive.

"77 percent of those who engage with a scam artist is happening by phone. So, they are having success with this mechanism and that's why we are continuing to see these calls," Reinen said.

The Federal Communications Commission and tech companies are close to new caller ID authentication technology aimed at fighting fraudulent calls, but for now, Reinen recommends people try downloading apps for their smartphones to protect them against the calls.

She says the more you interact by pressing buttons on a robocall, the more they will call you.

"If you answer the phone and they don't say anything then just hang up, that is a robot checking to see the best time to call you," Madison Geek's, Luke Peterson said.

Peterson says they see a lot of scammers trying to get into people's laptops and computers claiming to be Windows or Mac.

"Do not answer the calls. If it is someone who needs to get a hold of you they willl leave a message, and you can call them back."